Vendors are promising the world with their chatbots or virtual assistants. However, 54% of online US consumers think that interactions with customer service chatbots will negatively impact the quality of their lives.
Forrester also predicts a chatbot backlash this year. A customer called the virtual assistant of a business he was dealing with a “virtual idiot”. How do you prevent your virtual assistant from suffering such ignominy?
Here are 11 mistakes to avoid.