You understand that customer experience has a business impact. But where do you start improving it? And what will the ROI of those investments be? Whether you or your colleagues are asking these questions, this e-book is packed with answers, including:
- A crash course in experience economics: the science behind the financial impact of your customer experience.
- Action plans to help you reduce critical painpoints, build customer loyalty, and foster customer experience passion throughout your organization.
- Stories from industry leaders like PayPal and Choice Hotels that are using experience economics to increase revenue.
Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike.
Hundreds of the world’s best-loved brands trust Medallia Experience Cloud™, a software-as-a-service platform, to help them capture feedback everywhere their customers are (on the phone, in store, online, mobile), understand it in...
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