Standing out among a competitive industry like insurance is a challenge. The solution lies in offering a streamlined, intuitive customer experience. Insurers must understand how to effectively serve their customers while keeping costs low to be competitive. This is why self-service options are increasingly in demand.
When an insurance customer self-services, they handle specific transactions without an employee or agent’s help. For instance, the customer might pay a bill online or add a vehicle to their car insurance using your website. So what do insurance providers need to know about the successful deployment of self-service tools?
Download this whitepaper to find out more about the four benefits to self-service.