A practitioner’s guide to sustainable CX in the contact centre

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10th Apr 2020

At Vonage, we’ve given the subject of CX a lot of thought and we’ve developed this guide to help you with your CX initiatives in the contact centre. Designed for the practitioner, you’ll find out what’s critical to delivering a great experience and how you can deliver it by focusing on a few key elements. We’ve also included examples and videos highlighting how businesses have used the Vonage Contact Center to digitally transform and dramatically improve CX.


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