8th Jan 2018

A quick guide to AI, virtual assistance & chatbots in the contact centre

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In this paper, we will investigate the ways in which humans and AI technology can work together to improve the efficiency of the business, while keeping costs low and therefore maintaining both customer and employee loyalty. 

What you'll learn

  • The benefits of AI, virtual assistance and chatbots
  • What to consider when evaluating AI technology for your contact centre
  • The impact of AI on the human element of contact centres

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