Achieving expectations: Exploring a new era of customer behaviours, opportunities and engagements
Consumers have permanently changed how they live, work, and shop. Our modern economy has transformed to offer creative solutions for shopping, fulfillment, and delivery of goods and services. While customer service remains crucial to businesses’ success, the way in which it is delivered has dramatically changed. And while the traditional centralised contact centre approach will always play a vital role in the world of commerce, it’s time to catch up to where customers are now.
This toolkit equips contact centre leaders with the tools they need:
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