Case study: Respond boosts customer service levels at BA Holidays

In association with
21st Apr 2006

British Airways Holidays is using Respond complaint and feedback management software to achieve increased operational efficiency and deliver on its principle of customer excellence.

Through the capture and management of customer feedback and complaints BAH has succeeded in streamlining processes and improving access to management information. Its ability to track and improve communications between third-party suppliers has enabled the company to adapt and change in order to consistently provide the quality of service demanded by its customers. By Respond www.respond-uk.co.uk
MyCustomer.com

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