Change management: Simple, not easy

In association with
11th Jul 2006

CASE STUDY in change management: Jamie's School Dinners

It's usually good advice to "set out with the end in mind", and undoubtedly Jamie’s changes achieved some significant health and behavioural improvements in the children involved. Unfortunately, Jamie had underestimated the expectations of his Customers (the kids receiving his meals) and External Stakeholders (such as the parents and the local authority). It's all very well having a great vision, but if it's not what the customers want, don’t be surprised if there is some resistance to change. Click on the 'Download Now' button above to read the full change management case study. By Ad Esse Consulting Ltd www.ad-esse.com
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