MyCustomer recently conducted a survey of 100 contact centre leaders from around the globe to explore what contact centre technologies are hot – and what are not.
In The Contact Centre Technology Barometer 2019, we examine areas such as:
- Which contact centre technologies are being adopted by organisations today and which are of little interest.
- Which products/platforms are gaining traction amongst the early adopters of contact centre technologies.
- How organisations view the emergence of new contact centre technologies.
Technologies under the microscope include:
- Chatbots.
- Speech analytics.
- Live chat.
- Text analytics.
- Video chat.
- Voice biometrics.
The report also features analysis of the research findings from some of the leading lights from the customer service industry, including Martin Hill-Wilson, Gerry Brown, Carolyn Blunt and Michael Sherwood.
Download The Contact Centre Technology Barometer 2019 now to find out where your competitors are spending their service budgets.
MyCustomer.com is Europe’s leading online resource for customer focused professionals, with over 100,000 members.
Sharing news and advice on fields including customer service, marketing, sales and CRM, MyCustomer.com is a vital hub for business leaders looking to enhance every part of the customer experience they deliver.
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