Contact Centre Technology Barometer 2019

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MyCustomer recently conducted a survey of 100 contact centre leaders from around the globe to explore what contact centre technologies are hot – and what are not.

In The Contact Centre Technology Barometer 2019, we examine areas such as:

  • Which contact centre technologies are being adopted by organisations today and which are of little interest.
  • Which products/platforms are gaining traction amongst the early adopters of contact centre technologies.
  • How organisations view the emergence of new contact centre technologies.

Technologies under the microscope include:

  • Chatbots.
  • Speech analytics.
  • Live chat.
  • Text analytics.
  • Video chat.
  • Voice biometrics.

The report also features analysis of the research findings from some of the leading lights from the customer service industry, including Martin Hill-Wilson, Gerry Brown, Carolyn Blunt and Michael Sherwood

Download The Contact Centre Technology Barometer 2019 now to find out where your competitors are spending their service budgets. 

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