MyCustomer recently conducted a survey of 100 contact centre leaders from around the globe to explore what contact centre technologies are hot – and what are not.
In The Contact Centre Technology Barometer 2019, we examine areas such as:
- Which contact centre technologies are being adopted by organisations today and which are of little interest.
- Which products/platforms are gaining traction amongst the early adopters of contact centre technologies.
- How organisations view the emergence of new contact centre technologies.
Technologies under the microscope include:
- Speech analytics.
- Live chat.
- Text analytics.
- Video chat.
- Voice biometrics.
The report also features analysis of the research findings from some of the leading lights from the customer service industry, including Martin Hill-Wilson, Gerry Brown, Carolyn Blunt and Michael Sherwood.
Download The Contact Centre Technology Barometer 2019 now to find out where your competitors are spending their service budgets.
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