With over 2 billion customers using messaging apps, is your CX strategy prepared to be conversational? Technology has changed how customers connect with companies, but it hasn’t changed how people want to feel during an interaction. Customers want to feel heard and have their questions answered, just like any other conversation in their lives – can your chatbot keep up?
In this eBook, you’ll discover why conversational commerce is taking over the world of customer experience and learn how forward-thinking companies are using messaging apps and VPAs to build better connections with their customers. If you’re serious about remaining relevant in the customer experience landscape, download your copy today.
- Overview of conversational commerce and how it enhances every aspect of your customer experience
- Real world conversational commerce scenarios for top industries
- What to look for in your conversational commerce solution