Could your best contact centre agent be a chatbot?

This executive primer tells you everything you should know about chatbots for customer engagement.

What’s inside:

Chatbots 101: What they are, why you need them and what the drivers are for deployment.
An explanation of the different types of chatbots in the market today and how to find the best one for your organisation.
Pitfalls, perils, and best practices when it comes to implementing a chatbot (with real world examples).

Tags:

Chatbots
Customer experience management

[24]7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, the company’s technology helps companies create a personalized, predictive and effortless customer experience across all channels. The world’s largest and most recognizable brands are using intent-...

Could your best contact centre agent be a chatbot?

Download this Whitepaper