Customer experience management in retail
So what is it that makes a truly great customer experience?
In today’s digital age, it’s all about how things work for the consumer at every stage of their journey. This insight report, brought to you by Adobe, highlights why it's vital for retailers to get every element that makes a great customer experience working together.
This report also includes insight around:
- The current market place
- Why experience is the new brand for retail
- How to quantify the ROI on customer experience