As technology has advanced, more business operations have become automated. And customer service is no different.
Ever increasing customer demands, legacy technology and costly contact centres make managing customer experience expensive and time consuming. And now that conversational technology has evolved, it’s increasingly common for customers to seek out convenient, digital self-service options.
In this guide, Engage Hub provide an introduction to self-service solutions driven by powerful and viable cross-channel Chatbot technology. But is it the year your business will invest in one? Would a Chatbot improve your customers’ experience? And, if you are going to make an investment, what steps should you take to ensure implementation runs smoothly?
This guide has the answers.