CX leadership in an uncertain economy: A customer experience survey
The global economy is reeling from a series of destabilising events. As The World Bank recently noted: "The war in Ukraine, lockdowns in China, supply-chain disruptions, and the risk of stagflation are hammering growth. For many countries, recession will be hard to avoid." As a result, many organisations are now having to reassess their strategies as they prepare for recession. So what does this mean for customer experience programmes and the CX leaders that are tasked with driving customer-centric change at their organisations?
MyCustomer - in partnership with European Customer Experience Organization - conducted a survey of 150 senior CX professionals to understand how the economic climate is impacting customer experience programmes and CX leadership.
What you'll learn
Want to be part of a community that is committed to working together to improve customer and employee experience across Europe? Want to be part of a European customer experience focused professional network that will help you build your professional brand and network in the CX domain whilst also allowing you to share and access information and...
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