Intelligent virtual assistants (IVAs) automate routine and repetitive conversations handled by live agents, freeing agents to provide value on complex issues and empowering customers to quickly get the answers they need. IVAs can help your contact center use automation in an intelligent way to deliver the service your customers want and in a way that your business can support and deliver.
Read this white paper to learn:
- When automation is the right solution to resolve a customer’s issue and when it’s better to have a live agent handle the interaction
- Examples of typical types of work IVAs can automate
- How Five9 Virtual Assistant uses the latest AI-based technology to deliver intuitive answers to common questions, reduces wait times, and allows customers to self-serve