"People do not care how much you know until they know how much you care" - Theodore Roosevelt
It’s a quote that’s so often used when highlighting the importance of customer service, and is more relevant than ever.
In this 2019 guide we highlight why a strategic approach to customer service is so vital to owners of small and fast-growing businesses. We examine:
- The business imperative for delivering great customer service
- How to create an always-on approach to service without risk of burning out
- How to scale your customer support as your business grows
- Tips for strategic planning, including how to choose communication channels and map customer journeys.
Download today and start your customer service planning.
8x8 cloud solutions help businesses transform their customer and employee experience. With one system of engagement for voice, video, collaboration and contact centre and one system of intelligence on one technology platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations.
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