Whether you are just starting your company’s CX journey or you are well on your way, this white paper will help you develop a thorough understanding of the discipline and the many ways organisations view and implement CX strategies, processes, and technologies. We’ll start by defining customer experience and its importance before discussing common structures for CX roles, following up with the six pillars of CX.
In this whitepaper, you'll learn:
- The ROI of customer experience
- Three-pronged approach to defining and improving CX
- How to create a CX strategy at your organisation
- How to adopt a customer-focused approach
- And much more.
We've been capturing mobile data since before the first iPad was born.
Intouch was founded in 1992 and was the first market research company to develop kiosks to collect mobile electronic data in the field. Originally, a lot of people knew us as "the kiosk company."
Mobile insights are in our DNA. We draw from our more than twenty...
Download this Whitepaper
Share a few of your details to download your copy