Digital Empowerment in Retail Banking and the Customer Service Challenge
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Trust in the banking sector remains increasingly fragile and banking scandals have done little to calm customers’ opinions after the financial crisis.
This guide brought to you by Microsoft and MyCustomer.com explores the challenges the industry faces as well as revealing what retail banks must now do to truly engage with their customers on all levels.
Microsoft offers a full range of software focused on delivering business insights that matter to both you and your customers. It offers a suite of customer relationship management (CRM) and enterprise resource planning (ERP) solutions that are easyto- use, tailored to your market and dedicated to growing your business through happy customers.
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