Think you are delivering a positive customer experience only to find that your customer has left a poor review of their experience with you? You are not alone. According to research there is a whopping 72% difference between how companies judge themselves on delivering a superior value proposition to their customers and how their customers actually judge them.
So what can you do about it and how do you ensure this gap is reduced?
In this webinar you’ll hear expert advice from Colin Shaw, CEO at Beyond Philosophy and James Crowter, MD at Techman on some of the strategic and technological practices required.
- What an ‘amazing’ customer experience looks like and how to achieve it
- How to predict customer behaviour and understand what your customers want
- How technology can close the gap in your customer experience