11th Jan 2021

Don’t keep your customers on hold

This whitepaper explores the impact of keeping customers on hold, and five ways you can improve call handling.
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In today's crowded marketplace where consumers have endless choices, customer service has become a crucial competitive differentiator. One of the most frustrating experiences as a customer is having to wait on hold for a long time before speaking to a customer service representative. In addition to annoying customers, long hold times damage their brand loyalty in the long run. With the right tools and strategies in place, companies can reduce wait times, streamline customer care operations, and ultimately boost their bottom line.

In this white paper you will learn:

  • Current customer service trends in relation to wait times
  • The impact long wait times have on customer loyalty
  • 5 ways to reduce customers' time on hold
  • How a leading healthcare company utilises Five9 to improve wait times, customer engagement, and agent performance

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