eBook: Five capabilities to look for in a customer experience platform
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Delivering exceptional customer service can be a competitive game changer. Getting to exceptional, however, requires supporting personalized customer journeys consistently across each and every touchpoint.
Read this eBook to learn:
- How a single platform can help you orchestrate omnichannel customer journeys
- How to modernize your contact center, increase workforce quality and efficiency and deliver personalized customer experiences
- 5 capabilities to look for in a customer experience platform
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service...
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