We asked analysts and industry leaders what customer engagement trends they thought were key for 2017 and beyond. From cutting-edge technologies such as IoT and bots to a new spin on old ideas, hot topics boil down to five key trends that will define the customer experience going forward.
In this eBook, learn:
- Five trends will have the biggest impact on customer experience
- How to use machine learning to detect patterns and trends to deliver the next great customer experiences
- How to future proof your contact center and adapt to changing customer needs