10th Jul 2017

eBook: Why omnichannel is no longer optional

In association with:
Access now

The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with an omnichannel program see 25% greater annual revenue growth and 55% greater decrease in customer complaints. Whether through phone, email, social media, or other web interactions, it is vital for successful companies to provide consistent and effective cross-channel customer service.

Get this eBook to learn how small and midsize businesses can:

  • Manage customer expectations in an always-on digital world
  • Empower employees to deliver consistent cross-channel customer service
  • Deliver happy customer experiences with an all-in-one cloud contact center solution

 

Tags:

Download this eBook

omnichannel

Share a few of your details to download your copy

First Name *
Last Name *
Phone Number *
Company *
Job Title *
Newsletters

By submitting this form you agree to our terms and conditions