Today, with people more anxious and stressed than ever, empathy in customer service has arguably never been more important. So how well are today’s organisations responding to the consumer need for empathy in their customer service interactions? And what are the implications for those organisations that do/don’t deliver empathy well?
To shed some light on this, MyCustomer and Genesys commissioned a UK consumer study examining how successfully today’s organisations are catering to their customers’ emotional requirements, and how it impacts business reputation and customer relationships.
Download this report to learn the findings of the research, understand the implications, and obtain advice about how to respond and improve empathy in your own service experience.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service...
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