Today, with people more anxious and stressed than ever, empathy in customer service has arguably never been more important. So how well are today’s organisations responding to the consumer need for empathy in their customer service interactions? And what are the implications for those organisations that do/don’t deliver empathy well?
To shed some light on this, MyCustomer and Genesys commissioned a UK consumer study examining how successfully today’s organisations are catering to their customers’ emotional requirements, and how it impacts business reputation and customer relationships.
Download this report to learn the findings of the research, understand the implications, and obtain advice about how to respond and improve empathy in your own service experience.