You’re collecting customer feedback. You’re combining it with other business data. You’re using the insights you create to drive decisions.
Lovely. But what’s next?
Every customer experience program hits a stage where its evolutionary path hits a plateau. Everything is ticking along nicely, but you’re not breaking new ground. Perhaps it’s time to ditch gentle evolution – and stage a CX revolution.
Join MyCustomer and Confirmit’s Claire Sporton, SVP CX Innovation as she talks through the three critical eras of a CX programme:
- Getting established: Getting the basics right and driving tactical action.
- Delivering business impact: Making customer-centric decisions.
- Creating a lasting legacy: Generating sustainable business growth through CX.
Ready for a revolution? Watch the webinar ondemand with MyCustomer and Confirmit to find out more!