Evolution or revolution? Why CX rock stars need both

You’re collecting customer feedback. You’re combining it with other business data. You’re using the insights you create to drive decisions.

Lovely. But what’s next?

Every customer experience program hits a stage where its evolutionary path hits a plateau. Everything is ticking along nicely, but you’re not breaking new ground. Perhaps it’s time to ditch gentle evolution – and stage a CX revolution.

Join MyCustomer and Confirmit’s Claire Sporton, SVP CX Innovation as she talks through the three critical eras of a CX programme:

• Getting established: Getting the basics right and driving tactical action.
• Delivering business impact: Making customer-centric decisions.
• Creating a lasting legacy: Generating sustainable business growth through CX.

Ready for a revolution? Watch the webinar ondemand with MyCustomer and Confirmit to find out more!