Examining employee engagement’s impact on customer experience
When it comes to the most common causes of customer complaints, evidence indicates that staff performance is the biggest culprit. Your employees are the public face of your company and the ones interacting with your customers day in and day out. Therefore, their engagement and commitment to their job impacts the service they deliver.
This guide, in association with Zendesk and HRZone.com, examines why employee engagement is important, how it is linked with customer experience standards, how to measure it and how to improve engagement amongst your workforce.