18th Jan 2013
Excellent, Delightful or just Good Enough? Customer Experience webcast
Join Forrester’s Megan Burns and eGain’s Ray Connolly in this Webcast to find out why customer experience strategies are imperative to succeed in business and how you can optimise yours.Listen in to learn:
- Insights into Forrester’s Customer Experience Index
- Why do you need to improve?
- How good does the experience need to be?
- Making the case for improvement.
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