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Get the latest customer experience insight at our breakfast briefing at Fortnum & Mason, London on 13th February 2019
Customer experience is forecast to surpass price and product as the key brand differentiator by the year 2020.
The clock is ticking!
Yet for many brands, the path to delivering CX as a competitive differentiator is a piecemeal and painful process.
Any additional insight into the preferences and experiences of today’s customers could tip the scales in your favour.
Join MyCustomer and InMoment at Fortnum & Mason in London for our exclusive breakfast briefing where you’ll be the first to hear the findings from the 2019 CX Trends research report. We'll also be discussing what the key findings mean for plotting your route to customer experience success, and the tools required to get you there.
You’ll be joined by fellow CX leaders from across a range of industries, with roundtable discussions enabling you to learn how your peers are responding to today’s CX challenges and opportunities as we near 2020.
You’ll also hear from a leading UK brand on how they’re adapting their CX strategy to accommodate the changing customer landscape.
All this and breakfast is on us!
The event will run from 8.30am - 11.30am.
This event is full. But you can still register your interest and join our reserve list - if a space becomes available we will let you know!