Customer expectations are skyrocketing, your team is overworked, and every small miss-step gets amplified on social media. Stuck in the weeds and putting out fire after fire, you might be too busy to step back and think about the big picture. Don’t worry, we've done it for you.
We’ve spoken to 20+ practitioners and influencers to figure out what customers want in the new decade. Our insights include CX trends such as:
- Need for a human touch in today’s digital landscape
- Importance of personalizing your customer's experience
- Influence of employee satisfaction on customer happiness
Check out the Expert Insights CX 2020 to learn how you can win customers-for-life.