Five steps to manage the customer journey for B2B success

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55% of customers would pay extra to companies to guarantee better service.  So, how can you get started building a customer-centric organisation that consistently creates extraordinary customer relationships?

This guide highlights five solid steps any organisation can take towards aligning their internal operations with the true customer lifecycle. These five steps can serve as the building blocks of any customer-focused business transformation.

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Sugar CRM 5 Steps B2B Customer Journey Success

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