Frost & Sullivan: Mobile engagement delivers great customer experience
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Large and varied access to mobility is part of the reason that the attention span of buyers is dwindling and the channels for customer interaction are multiplying.
The guide explores essential mobile messaging strategies that focus on engaging the customer at key moments in the customer journey. Submit your details to learn more about:
- Moments when the customer is using a product
- Speaking with a salesperson or customer service representative
- Interacting with the brand on social media
Every year, Genesys® orchestrates billions of remarkable customer experiences for organisations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organisations can realise Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organisations have the power to...
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