14th May 2018

Get smart about customer emotions

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We like to think we’re capable of making purely logical decisions—but we’d be lying to ourselves. Studies show that many of our decisions are greatly influenced by emotion. However, human emotions are complex, fleeting, and context-sensitive. Have no fear.

In this eBook, we’ll demonstrate how to better connect with customers using algorithms that identify the underlying emotions in text and speech and convert those insights into action.

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