Guide: Top tips for building the best chatbot

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29th Mar 2021

The chatbot revolution is here, and having a bot that can talk to your customers online is key to your brand’s success and future growth.

Chatbots scale quite easily, and can handle hundreds of conversations at a time. That makes them the perfect candidates for tasks with a predictable and well-defined conversation flow.

We’ve created a little cheat sheet with an essential checklist for you, so you don’t have to wonder where to start. Take a look, and happy building!

What you'll learn

  • How to create a chatbot's personality
  • How to manage expectations around its functionality
  • How to personalise the chatbot experience for customers
NICE chatbots

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