14th Dec 2015

How a focus on customer loyalty delivers financial gains

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This eBook offers practical advice on how to document the bottom-line value of your customer experience program.

You will learn:

  • The facts about the link between increasing Net Promoter Scores and profitable growth
  • How companies in a range of industries have quantified the impact of Net Promoter
  • A framework for quantifying the financial gains driven by your programme

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