How Tesco Mobile listens to customer feedback and takes action

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How do big brands capture and action customer feedback across a range of channels?

In this case study, you'll discover how Tesco Mobile worked with InMoment to evolve its approach to delivering meaningful action from customer feedback, and also how it ensures customer insights are made more visible to the wider business. 

You'll learn:

  • Why feedback matters
  • The importance of undertaking a thorough touchpoint analysis
  • How to empower employees to be able to use customer insight more effectively
Tesco Mobile

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