In a time where the customer experience separates the winners from the losers, CX must be a priority for ALL businesses. However, with the emergence of CX programs as a relatively new concept, it can be tough for CX leaders to even know where to begin.
What does CX mean, really? How do you structure a CX program and ultimately get it off the ground? How do you get buy-in from executives and colleagues across your organization? What technology do you need to fuel your CX initiatives?
In the first volume of this whitepaper, we are sharing answers to these burning CX questions and giving you step-by-step guidance on how to build a rock-solid CX program foundation that will fuel measurable revenue.
Download this paper and learn how to build a CX program foundation.