Building a specialised omnichannel team that serves customers regardless of channel, and with full view of the customer journey, will increase customer satisfaction and deliver more sales.
Understanding the business need to meet the consumer's omnichannel expectations is the first step towards building an effective omnichannel customer service team. In this report, we guide you through the next five.
What we do
Now Interact is a leading Artificial Intelligence vendor that offers targeted machine learning applications which optimize the bridge between digital and offline channels. Founded in 2010, and creating Artificial Intelligence applications since 2014, we use real-time omnichannel data – including online, contact...
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