How to calculate the cost of a customer service chatbot
Customer service teams today can benefit from automation, AI and machine learning to improve their efficiency and effectiveness as well as offering an improved customer service experience, at scale.
However, while chatbots have been around for a while, their adoption has been slower than expected. The vast majority of companies today still haven’t taken the plunge and adopted a customer service chatbot.
How do you accurately calculate the savings vs costs of making such an investment?
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Solvemate enables brands to deliver quality customer service through meaningful conversations.
Their customer service automation platform is powered by smart conversational AI that allows companies to create highly personalised chatbot conversations at scale, guiding customers to find answers when they need them, so service teams can...
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