How to calculate the cost of a customer service chatbot

Customer service teams today can benefit from automation, AI and machine learning to improve their efficiency and effectiveness as well as offering an improved customer service experience, at scale.

However, while chatbots have been around for a while, their adoption has been slower than expected. The vast majority of companies today still haven’t taken the plunge and adopted a customer service chatbot. 

 How do you accurately calculate the savings vs costs of making such an investment? 

Download this guide to learn:

• How implementing a chatbot can actually save you money
• What you should take into consideration when reviewing different vendors
• How to accurately calculate both the ROI and the TCO of a modern chatbot