How to create a customer service funnel

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How do you create a good customer service experience when customers have so many different channels to reach you on and for your service teams to manage? You use a customer service funnel! Learn how to build a state-of-the-art customer service strategy that includes both automation and a human touch.

Download this guide and learn:

  • How to use the customer service funnel framework to incorporate all your channel and create the best experience
  • How automation with chatbots will help you both scale your customer service experience and improve the quality of your service to drive customer loyalty
  • How the funnel gives you insights into improving your service experience based on incoming customer requests.
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