How do you create a good customer service experience when customers have so many different channels to reach you on and for your service teams to manage? You use a customer service funnel! Learn how to build a state-of-the-art customer service strategy that includes both automation and a human touch.
Download this guide and learn:
- How to use the customer service funnel framework to incorporate all your channel and create the best experience
- How automation with chatbots will help you both scale your customer service experience and improve the quality of your service to drive customer loyalty
- How the funnel gives you insights into improving your service experience based on incoming customer requests.