How to deliver customer service in a rapidly-changing world
In these pages, find out how you can ensure your service function remains agile to future uncertainty and unpredictability.
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The coronavirus pandemic has had a cataclysmic impact on people around the world, fundamentally altering lives and changing consumer behaviour forever.
In this report we focus on some of the trends that have affected customer service and support in the throes of COVID-19.
We analyse the long-term effect on businesses, highlighting some methods customer service, support and CX leaders can adopt to ensure their service function remains agile to future uncertainty and unpredictability.
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At Zendesk, our goal is to help bring companies and their customers closer together. We know that communication is the key to happy relationships, so we build software that makes customer conversations easy and more productive.
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