How to deliver customer service in a rapidly-changing world
In these pages, find out how you can ensure your service function remains agile to future uncertainty and unpredictability.
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This report focuses on some of the trends that have affected customer service and support in the throes of COVID-19.
We analyse the long-term effect on businesses, highlighting some methods customer service, support and CX leaders can adopt to ensure their service function remains agile to future uncertainty and unpredictability.
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