Return on Investment is the holy grail of customer experience. Every CX practitioner wants to prove it’s real, but the quest to find it can be fraught with peril and, in the end, many businesses end up believing it’s completely fictional.
This ebook will delve into the mysteries of the financial impact of CX and how you can implement and measure CX initiatives designed to deliver ROI.
InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees.
The company's cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the...
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