4th Mar 2016

How to get your customer service employees to care about the customer

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To win in today’s customer-focused environment, organisations need their employees fully engaged and acting as true customer experience champions.

What do your customer service managers need to do in order to drive both a positive agent performance and a perfect customer experience? They need an adaptive contact center! 

Looking to find out more about Adaptive Workforce Optimization?

Download Gartner’s latest report “How to get your customer service employees to care about the customer”. You’ll discover best practices and technology strategies to help you create a winning adaptive customer service organization.​

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