The digital transformation era has arrived and it’s causing unprecedented disruption in every industry. Many organizations that were market leaders just a few years ago are now struggling, being chopped up into parts or have gone away. The long term winners in the digital era will be those organizations that are highly agile and adaptable to change. This requires being able to make the best decision, with the right people in as short a time as possible, which puts an emphasis on the communications tools used by employees. This includes unified communications, team collaboration, virtual presentation tools, contact center and communications platform as a service.