How you can turn customer service into a profit centre

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To some organisations, customer support or service is just an expense the business has to take on. But what if you could turn your department from a cost-centre to a profit-supporting operation? By reducing costs and generating new revenue streams with self-service, customer experience leaders can leverage customer service to be a primary contributor to profitability.

In this e-book, learn how to use self-service to:

  • Reduce cost of support
  • Increase volume and speed of support
  • Generate more sales
  • Boost customer rep satisfaction
  • Raise customer retention rate
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