10th Apr 2015

Insight Report: Adopting a holistic approach to customer feedback

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Download the report to learn:

· The importance of & best practices for customer feedback 

· The 3 types of feedback, according to Gartner

.  How joining different types of data can lead to better insights, a complete understanding of the customer journey and competitive advantage

.  3 key questions organisations must ask themselves to adopt this holistic approach to VoC

.  How customer journey mapping is just one part of the equation  

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