Which customer experience professionals were voted the world's best in 2020?

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Introducing the CX elite

The 2020 CX Leader of the Year award received 103 applicants from 24 different nations around the world. 

With the shortlisted finalists and overall winner now officially announced, this eBook is a showcase of the achievements of the top 25 entrants from this year's award. It is also an analysis of the common themes, trends and best practices that exist among all of this year's exceptional entrants.

Download and learn

  • Which customer experience professionals were voted the world’s best in 2020
  • The 5 common traits of elite CX leaders
  • What makes a customer experience leader excel
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