1st May 2019

Live chat: A practical guide to drive engagement

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Live online chat has quickly become a powerful engagement tool, connecting brands to digital consumers on any device. With the right approach, live chat can increase conversion rates and average order value while building brand loyalty. But brands must deliver a compelling and unique experience to each customer.

Download the Live Chat Handbook: A Practical Guide to Drive Engagement for insights to help you leverage live chat to meet and exceed your goals, including:

  • Powerful live chat conversion statistics
  • 4 types of chat engagements and selecting the most effective for your brand
  • Best practices to improve the live chat experience
  • Using chat to engage mobile customers and drive conversions

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