18th Jun 2020

Measuring and analysing emotion in customer and agent interactions

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Do you know how your customers feel about your brand? Do you know which contact center employees are creating the positive experiences your customers expect?

In today’s data-driven marketplaces, surveys can only surface the most positive and negative customer experiences. But what about the majority in between, who don’t have time or patience for surveys? Using sentiment analytics to measure all customer interactions and digital touchpoints with your business can uncover powerful insights into how to create strong brand loyalty and improved customer experiences.

Download this whitepaper to learn what AI Sentiment Analytics is doing today to revolutionize Quality Management, process, and product improvements, and read on to understand how AI Sentiment analytics is just the first of many AI tools that accelerate time-to-insight and improved customer understanding.

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