17th Jan 2019

Messaging: The future of customer service?

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With social media platforms going in and out of fashion and the seemingly constant flux of customers’ channels of preference, it can be hard for businesses to know how to keep up when it comes to providing service and support.

In the age of hyper-adoption and hyper-abandonment, some companies assume messaging is just another fad that will be here today and gone tomorrow.

This report explains why that assumption is incorrect.

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